This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information. It applies to our Complete Dental Care locations serving Kent, Renton, Covington, Sumner, and surrounding communities in Washington.
Information We Collect
Depending on how you interact with us, we may collect information you provide directly and information collected automatically.
Information You Provide
- Your name, phone number, and email address
- Mailing address
- Appointment and scheduling information
- Messages or inquiries you submit
- Insurance or billing information when necessary
- Other information you voluntarily provide
Automatically Collected Information
We may collect your IP address, browser and device information, operating system, pages visited, visit times, referring sources, and general website interaction information.
Cookies, pixels, analytics tools, and similar technologies may be used to operate, analyze, secure, and improve our website.
How We Use Your Information
We may use information we collect to:
- Respond to questions and requests
- Schedule, confirm, and manage appointments
- Provide dental services and patient support
- Communicate about appointments or requests
- Provide customer service
- Process payments and billing when applicable
- Improve our website and patient experience
- Maintain security and prevent fraud or misuse
- Send communications where appropriate consent has been provided
- Comply with applicable legal requirements
Aggregated or de-identified information may also be used for analytical and operational purposes.
SMS / Text Messaging
If you provide your phone number and separately consent to receive SMS/text messages from Complete Dental Care, you may receive messages related to appointments, patient communications, customer service, or other messages for which you have provided consent.
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. After opting out, you may receive a confirmation message, and no further SMS messages will be sent unless you opt in again.
For assistance, reply HELP or contact our office using the information provided on our website.
Your consent to receive SMS messages is not a condition of purchasing goods or services from Complete Dental Care.
SMS Consent and Mobile Information
We do not sell or share your mobile phone number, SMS opt-in information, or SMS consent data with third parties or affiliates for their own marketing or promotional purposes.
We may share information with service providers that assist us in operating our business or delivering communications on our behalf. These providers may use information only as necessary to provide services to us and may not use SMS opt-in information for their own marketing.
SMS consent records may be retained as necessary to document consent, comply with applicable laws and regulations, and administer our messaging program.
How We Share Information
We may disclose information when reasonably necessary to operate our business and provide services, including to:
- Website, scheduling, communications, payment, technology, analytics, and business service providers
- Vendors and contractors performing services on our behalf
- Professional advisers where appropriate
- Government authorities or other parties when required by law
- Parties involved in a merger, acquisition, restructuring, or sale of business assets
We do not sell your personal information for money.
We do not sell or share SMS opt-in data or mobile phone numbers with third parties for marketing or promotional purposes.
Cookies & Tracking
Our website may use cookies, tracking pixels, analytics tools, and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website traffic and usage
- Measure advertising performance
- Improve website functionality
- Detect security issues or fraudulent activity
You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Third-Party Services
Our website may use third-party services for analytics, appointment scheduling, forms, advertising, payment processing, maps, hosting, or communications.
These third parties may process information according to their own privacy policies and applicable agreements with us.
We encourage you to review the privacy practices of third-party services when appropriate.
Healthcare & Patient Information
Information collected through our website may include information related to your dental care if you voluntarily provide it.
When information constitutes protected health information under applicable law, we handle it in accordance with applicable privacy and security requirements, including HIPAA where applicable.
This website Privacy Policy does not replace or modify any applicable Notice of Privacy Practices provided to patients by Complete Dental Care.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Data Retention
We retain information for as long as reasonably necessary to:
- Provide our services
- Maintain business and patient records
- Fulfill the purposes described in this policy
- Comply with legal, regulatory, accounting, or reporting requirements
- Resolve disputes and enforce agreements
Retention periods may vary depending on the information and applicable requirements.
Your Choices
Depending on applicable law and circumstances, you may:
- Request information about personal information we maintain
- Request correction of inaccurate information
- Request deletion where permitted by law
- Opt out of certain marketing communications
- Unsubscribe from marketing emails
- Opt out of SMS by replying STOP
- Request assistance with communication preferences
Some information may need to be retained when required by law or necessary for legitimate business, legal, or healthcare purposes.
Email Communications
If you provide your email address, we may use it to respond to requests, communicate regarding appointments or services, or send marketing communications when permitted and appropriate.
You may unsubscribe from marketing emails using the unsubscribe option provided in the email or by contacting us.
Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate involvement of a parent or legal guardian.
If you believe a child has provided personal information without appropriate authorization, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.
When changes are made, we will update the Last Updated date at the top of this page.
Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact Complete Dental Care through the contact information provided on our website.
Complete Dental Care
Kent · Renton · Covington · Sumner · Washington
SMS Disclosure: Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. SMS consent is not a condition of purchase.
